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Return Policy

Customer Service

Returns With A Receipt Within 90 Days of Purchase

Stocked Inventory

  • The refunded product must be in new, salable condition to be eligible for a full refund.
  • If products are damaged in transit or opened products are found to be defective, they will be replaced or refunded with QC Supply Credit.
  • Unopened products can be returned as per the standard return policy.
  • In-store returns will require a valid receipt with a purchase date within the previous 90 days.
  • Returns on stocked items are subject to a 15% restocking fee at QC Supply's discretion.
  • Purchases online or through our toll-free number will require an RMA issued within 90 days of purchase. RMA's will remain valid for 30 days after issue.
    • Contact 1 (888) 433-5275 or send an email to [email protected] to obtain your authorization number.
    • If the product is received by QC Supply after this 30 day period, a new RMA will need to be requested by the customer provided that the merchandise remains within the 90-day purchase window.
  • Refunds will be issued in the same manner as the original purchase with the exception of personal checks; which will be refunded utilizing QC Supply credit.
  • Returned merchandise received from a customer in a non-salable condition will be returned at the customer's expense if requested, with no credit issued.
    • Non-salable returns will be disposed of by QC Supply after 30 days.

Non-Stock or Special Order Inventory

  • Nonstock and special-order products are allowed at QC Supply's discretion.

Returns After 90 Days of Purchase

Consumer Returns

  • No returns will be accepted after 90 days.

Business Returns

  • Returns after 90 days of purchase will be accepted at the discretion of QC Supply and be eligible for an account credit if the product meets the following criteria:
    • The product must be returned in clean original packaging and in salable condition.
    • The product has been stored in a clean indoor environment without any potential exposure to either organic or inorganic contamination.

Gasoline, Diesel, Natural Gas, or Propane Powered Items

  • A gas-powered item may be returned within 30 days in the original packaging if it has not been used or filled with gas.
  • Products found to be defective upon initial use will be replaced at no charge to the customer.
  • Items not meeting these criteria will need to be taken by the customer to a factory-authorized service center.
  • Unless under warranty, repairs will be at the customer's expense.

Shipping and Handling Fees

  • Shipping and handling fees are non-refundable.

Non-Returnable Items

  • If opened, we cannot accept returns of chemical or aerosol products, including but not limited to:
    • Paint
    • Herbicides
    • Pesticides
    • Solvents
  • Pharmaceutical items requiring a prescription cannot be returned.
  • Cold ship pharmaceutical items cannot be returned.
  • Deer Creek dog boxes and dog houses cannot be returned.
  • Gift cards and eGift cards cannot be returned.

Clearance Items

  • One of a kind, closeout, clearance, or scratch, and dent items are non-refundable.

If the item you received was not the correct item due to a clerical error on the part of QC Supply or one of our vendors, or if the item arrived in a damaged or defective condition, please contact us at (888) 433-5275 or send an email to [email protected] to obtain your authorization number.

Effective as of 12/20/2021